Before work starts
If the project is cancelled before the first stage begins, any prepayment is returned in full.
How cancellation and refunds work on our projects. Short version: you only pay for work that has been done.

If the project is cancelled before the first stage begins, any prepayment is returned in full.
Either side may stop the work. You pay for completed and accepted stages; the rest is returned.
All materials produced up to that point — files, code, accounts — are handed over to you.
Refunds are processed within 10 working days from the written cancellation notice.
Clear rules are a part of the service, not the fine print
Write to us — we'll explain in plain language before you sign anything.


Tell us about your project, and we'll think about how to make it stronger.